Refund Policy

MidCity Handyman & Remodeling - No Refund Policy

At MidCity Handyman & Remodeling, we are committed to providing high-quality workmanship and reliable service to all of our clients. To ensure transparency and mutual understanding, we have outlined our refund policy as follows:

​

General Policy
All services provided by MidCity Handyman & Remodeling are non-refundable. We work diligently to ensure that every project is completed to industry standards and in accordance with the agreed-upon specifications. Once a project has been completed and approved by the client, no refunds will be issued for any reason.

​

14-Day Refund Eligibility
Clients may request a refund **within 14 days** of project completion if there is a significant issue directly related to the work we performed. The following conditions must be met to qualify for a refund:

​

1. Work-related Defect: The issue must be specifically related to the materials used, craftsmanship, or the specific tasks outlined in the signed work agreement or invoice. This includes, but is not limited to:
   - Structural problems caused by our installation or repair
   - Failure of installed systems or components (e.g., improper electrical or plumbing installation)
   - Visible defects or issues in finished work (e.g., flooring, drywall, tile work, etc.)
   - Issues with materials that were provided by us or installed by us
   
2. Proper Documentation: The client must provide documented proof (photos, videos, or written reports) of the defect or issue along with a formal refund request within the 14-day period. 

 

3. Inspection: Upon receiving a refund request, MidCity Handyman & Remodeling reserves the right to inspect the work in question to determine the validity of the claim. If it is determined that the issue is due to normal wear and tear, improper use, lack of maintenance, or external factors unrelated to our work, the refund request will be denied.

​

4. Approved Refunds: If it is determined that the issue was a result of our workmanship or materials, we will offer the following remedies:

   - Repair or Replacement: We will offer to correct the issue by performing the necessary repairs or replacement of materials at no additional cost to the client.

   - Partial Refund: If repairs are not feasible or acceptable, we may offer a partial refund based on the scope of the issue and the percentage of work affected.

   - Full Refund: In extreme cases where the entire project has failed due to our work or materials, we may issue a full refund of the cost for the specific portion of the project affected. This will not apply to work that was completed satisfactorily or to ancillary services not directly impacted by the defect.

​

Exclusions
Refunds will not be issued under the following conditions:

- Client-Provided Materials: We are not responsible for defects in materials that were provided by the client or chosen against our professional recommendation. This includes but is not limited to flooring, tile, fixtures, appliances, cabinetry, or hardware supplied by the client.

- Change of Mind: Refunds will not be issued due to a change in the client’s preferences, such as dissatisfaction with color choices, design features, or other subjective aesthetic decisions after work has been completed.

- Unrelated Issues: Refunds will not be granted for issues or problems that are unrelated to the specific services we performed, such as problems arising from other contractors’ work, structural issues unrelated to our work, or damage caused by external forces (e.g., water damage, fire, natural disasters, vandalism, etc.).

- Failure to Maintain: We are not responsible for damage or failure of installed components due to improper care or lack of maintenance by the client. This includes the failure to follow care instructions provided at the end of the project.

- Normal Wear and Tear: Refunds or repairs will not be issued for normal wear and tear or for aging of materials that naturally occurs over time (e.g., slight settling of a structure, paint fading, minor cracks in tile or grout, etc.).

​

Payment Disputes
All disputes related to payments, including requests for refunds, must be submitted in writing to MidCity Handyman & Remodeling within 14 days of project completion. Disputes submitted after this period will not be considered.

​

In the event of a payment dispute, both parties agree to first attempt to resolve the issue through direct negotiation. If a resolution cannot be reached, the matter may be escalated to mediation or arbitration, at the discretion of MidCity Handyman & Remodeling.

 

Final Approvals
Once the project has been completed and approved by the client (either by signature, verbal approval, or final payment), the project is considered final, and no refunds or further work will be provided unless explicitly stated in a signed warranty agreement or other written contract.

 

Warranty Information
Certain projects may include a limited warranty, which will be outlined in a separate agreement. The terms of the warranty, if applicable, will be strictly adhered to, and repairs or adjustments will be handled in accordance with those terms. Warranty claims are not the same as refund claims and will follow a separate process for resolution.

​

Changes to Policy
MidCity Handyman & Remodeling reserves the right to modify or update this policy at any time. Clients will be notified of any changes before they take effect, and all ongoing projects at the time of the change will be governed by the policy in place at the time the project began.